Frequently Asked Questions

Ordering online is a fast and safe way of ordering your turf. If you need help, please don’t hesitate to call 1800 622 340, or contact us for assistance at the link below.

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Turf Variety Information

When is the best time to install new turf?

Warm seasons grasses like Kings Pride Soft Leaf Buffalo , Kikuyu and Santa Ana Sports Couch are best installed from September to April. Tall Fescue can be installed all year round. Remember to water well during the warmer months.

I have a lot of shade in my garden, which is the best choice for this situation?

Kings Pride Soft Leaf Buffalo is the best choice for a shaded lawn.

What turf variety is best suited for Pets?

It is best to select a turf variety that repairs itself like Kikuyu , Santa Ana Sports Couch or Kings Pride Soft Leaf Buffalo.

Is there somewhere I can go to see the turf varieties displayed?

Yes, if you contact us, we can let you know where to see our turf varieties.

Is your turf suitable for both residential and commercial use?

Yes, we supply turf to both residential and commercial customers.

What should I consider when choosing the right turf for my space?

Please visit the Help & Advice section of our website for information about the suitability of different turf varieties.

What varieties of turf do you offer?

We offer four natural turf types: Kikuyu, Kings Pride Soft Leaf Buffalo, Santa Ana Sports
Couch
and Tall Fescue .

Turf Maintenance

What is the cost of your turf?

All our turf is priced per square metre and depends on the variety chosen. Please visit our Shop for the most current pricing.

What is top dressing and do I need to do this?

Topdressing refers to a layer of sand applied to the top of your newly installed grass. Kings Pride Soft Leaf Buffalo will benefit from being top dressed. After installing your new Buffalo turf apply Approx. 1 cubic metre to 100 square metres.

Do you provide installation services, or should I hire a professional for installation?

We can assist you with your installation requirements. Please contact us for more information or visit the Help & Advice section of our website for information on how to install your turf yourself.

How do I maintain and care for the turf once it's installed?

Please visit the Help & Advice section of our website for tips and guidelines on turf maintenance, including watering, mowing, and pest control.

How do I measure the area I need to cover with turf?

Please download our Measurement Guide here.

Ordering & Purchase Process

How do I get started with my turf order?

You can browse the different turf varieties available here. Then head to our Shop to place your order.

Is there a minimum order quantity for your turf?

Yes, the minimum order for all turf varieties is 30 square metres. Please contact us if your order is below our 30 square metre minimum.

How do I order turf online?

1. Go to https://shop.hgturfgroup.com.au/ and select the turf variety you’d like to order.
2. Enter the quantity in square metres (minimum quantity is 30 sqm) and add to cart.
3. Enter your delivery address and check the delivery date availability.
4. Select the delivery date and update cart.
5. Check your order details and proceed to checkout.
6. Check delivery and billing details and enter payment information.
7. Place your order!

Can I purchase turf online?

Yes, it’s easy to order from our website. Just click on the Buy Now to visit our shop. It’s that simple!

Customer Support and Policies

Can I get assistance or support if I have questions about my order or turf installation?

Absolutely, our team of turf experts are here to help. Please call 1800 622 340 or email info@hgturfgroup.com.au

What payment methods do you accept?

We currently accept payment via Visa or Mastercard.

What is your return and refund policy?

All information regarding our Terms and Conditions can be found on our website here.

Delivery and Tracking

Do I need to lay my new lawn right away or can I leave it to the next day?

It is important that you lay your turf immediately after it is delivered. If you leave your turf for more than 24 hrs it will start to heat up and compost in the stack.

How is my turf delivered?

Your new natural turf will be delivered on the back of a HG Turf semi-trailer. We use a rear- mounted forklift to place your turf on the nature strip. If you’d prefer your turf delivered up your driveway or your street is a bit tight for a delivery truck, you can notify us in advance on 1800 622 340 so we can advise our truck driver.

Can I track my order once it's been placed?

Once ready for harvest, we’ll send you a confirmation SMS the day prior to delivery with an estimated time of arrival. If you need to track your order, please call 1800 622 340.

Do you offer delivery services?

Yes, we offer delivery five days a week (Tue - Sat) to Victorian addresses. Delivery costs vary depending on your location.